AgentNo matter how good your company is at business, there will always be the need to ask customers if they are satisfied with their service. Many companies from all over the world entrust their phone and online customer service transactions to call centers in the Philippines.

Here are three reasons the Philippines has become a call center hub:

Neutral Accent

Call center agents in the Philippines sport a neutral accent when speaking in English. In fact, agents undergo extensive training to sound as native speakers. In some cases, you would not even realize you are talking to an agent from an outsourcing company because they sound as a natural speaker of the English language.


They get it when you say an idiomatic phrase or quote a line from your favorite movie. That is because you watch the same TV shows, eat the same fast food, and sing the same songs. Most of the call center agencies in the Philippines have been soaking up American culture for decades. They are also knowledgeable about American lingo, which makes customer interaction seamless on both sides.

Fluency in English

The Philippines use the English language as part of their education and everyday life. Most academic subjects use English as the medium of instruction, which is why many Filipinos have exposure to the language early on. When Philippine call centers hire the best graduates and professionals, it is no longer a surprise that they can speak English fluently.

These are only three reasons, but the Philippines have already taken over the contact center industry worldwide. This gives you and your company all the more reason to consider contacting a Philippine call center company today.