Tag archive for ‘Customer Loyalty’

3 Ways to Keep Your Customers Coming Back to Your Store for More

by Admin - on Jul 21st 2016 - Comments Off on 3 Ways to Keep Your Customers Coming Back to Your Store for More

Happy CustomerIf you own a retail store or a chain of retail stores, you need to exert more effort into making your customers’ shopping experience as satisfying as possible. Every time someone enters your shop, they must leave with a smile because of your high-quality products, top-notch services, and outstanding customer service.

Here are some suggestions to help impress your customers and make them want to come back for more.

Offer Limited Edition Items

Your retail store will be more interesting if you can offer something new to your customers every once in a while. For instance, restaurants can offer limited edition menu items for a certain time period. Some choose these menu items based on the season. If you offer clothes, you can offer limited edition designs inspired by what’s currently trending. There are many ways to keep your shop interesting. You simply have to be creative about it.

Start Loyalty Programs

Customers love rewards and freebies, and they will surely visit your store more if you are offering some kind of reward program for your most loyal customers. For example, restaurants and coffee shops can offer a free item every time a customer buys a certain amount or a number of drinks. You can use a points system that they can use to buy products or services once they have enough points. Shopperloyaltyrewards.com added that offering exclusive discounts to your cardholders is also a wonderful idea.

Assure Superb Customer Service

A priceless thing you can provide your customers is a superb customer service. This means putting their needs first, delivering on your promises, offering only the best products and services, and having clear terms when it comes to returning and exchanging of items. Don’t let any customer leave your shop with a frown on their face. Each customer counts, so make sure your staff knows how to deliver great customer service.

Follow these suggestions and you’ll surely retain your most loyal customers and earn even more customers as time goes by.

2 Steps to Build Customer Loyalty

by Admin - on Jun 17th 2016 - Comments Off on 2 Steps to Build Customer Loyalty

Build Customer LoyaltyBusinesses thrive on growing sales to achieve profitability and as such, need to entice their customers to buy. The article highlights some of the methods that business owners should use to cultivate and increase customer loyalty.

Although there exists a world of a difference between the most successful companies and those barely hanging on, it all boils down to one aspect – customer loyalty. Yes, your line of business might not boast glamorous allure or sell fancy goods, but keeping your customers loyal will always keep your margins healthy.

Whether selling groceries, conventional or luxurious goods, keeping a steady stream of customers streaming in through your doors is the key to a healthy balance sheet.

Shopperloyaltyrewards.com reveals two pointers improve the customer experience and by extension, customer loyalty.

Create a better user experience

Other than stocking your premises with the right product and limiting runouts, you need to make the customer feel welcome. From friendly and helpful staff members to the attractive display of goods, you need to polish this to an art form. Good layouts allow shoppers to pick their choice items with minimal inconveniences and at their own pace.

Helpful attendants, either at the checkout or along the aisles, add value to the entire exercise. Similarly, a professional customer care desk addresses any customer concerns quickly and efficiently.

Offer incentives

From weekly or monthly sales and promotions to coupons and loyalty points, you can reward your shoppers for their diligence and loyalty. Retail loyalty programs are particularly popular with customers since they get to earn points with every shopping trip. In essence, they get a discount for every item they pay for in your store.

Since many of the loyalty points are redeemable for certain items, many shoppers accrue such points with the aim of achieving a set goal. That said, a credible reward program enhances the credibility of your business while a lousy one can ruin your reputation. Seek out the services of professional firms that allow you to create a custom program that suits your specific needs.

The key to a profitable business practice revolves around creating value for your customers in a manner that promotes brand loyalty.